FAQ
How can I contact support?
You can reach us anytime at jon@powerwexclusive.com
Our team is quick, helpful, and actually human. We’ll take care of it.
Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship from?
We ship from our international warehouse to ensure fast and reliable delivery.
Can I change or cancel my order?
We process orders fast, so any changes or cancellations must be requested within 12 hours of placing your order.
After that, your order is already in motion.
If needed, you can still return it once it arrives.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX) and PayPal.
When will my order be processed?
Orders are processed within 1 to 3 business days.
We operate Monday through Friday.
Once processed, your order is shipped immediately.
How long does shipping take?
Due to high demand, delivery typically takes 2 to 4 weeks.
We know waiting isn’t fun, but we make sure it’s worth it.
What if I don’t receive my order?
If your order hasn’t arrived within 30 days after shipping, you’re eligible for a full refund.
No stress.
Is PowerWarmth safe to use?
Yes. PowerWarmth is built with a self-regulating safety system designed to prevent overheating.
Turn it on, relax, and let it do its job.
Can I move it between rooms?
Absolutely.
PowerWarmth is lightweight and portable, so you can take warmth exactly where you need it, whenever you need it.
How do I return an item?
Just email us at jon@powerwexclusive.com and we’ll guide you through the process.
What if my item arrives damaged or incorrect?
If anything arrives damaged, incorrect, or missing, contact us immediately.
Include:
- Your order number
- Photos of the item
We’ll fix it fast.
When will I receive my refund?
Refunds are issued back to your original payment method within 7 to 10 business days after approval.
If you don’t see it right away, your bank may take a little extra time to process it.
Will I have to pay customs or import fees?
Depending on your location, customs fees or taxes may apply.
These are set by your local customs office and are the responsibility of the customer.